No item can be accepted for return without prior approval and consent by Podium Enterprises Pty Ltd (www.campbellsstoremorpeth.com www.morpethteddybears.com). Please contact us prior to returning any item.
Please retain your receipt as proof of purchase in case a return becomes necessary. In order to obtain a refund, exchange or to repair a product that you purchased from us you must have clear proof of purchase.
Proof of purchase includes but is not limited to:
Original Podium Enterprises receipt or tax invoice.
Credit card or bank statement showing Podium Enterprises merchant description and the amount on that statement corresponding to the amount and date at which the product in question was purchased. Please note multiple item purchases in one transaction may limit our ability to establish proof of purchase. Podium Enterprises will make every effort to locate transaction receipts through our system if lost or misplaced.
Podium Enterprises reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund being refused. If we agree to a refund it will be issued using your original payment method.
• Product Returns
Podium Enterprises will accept product returns and provide you with an exchange, in-store credit, refund or repair as appropriate where:
The product is faulty or is not of merchantable quality.
The product is not fit for its intended purpose.
The product does not match the sample or our description.
You must present your Podium Enterprises invoice or other acceptable proof of purchase. Podium Enterprises reserves the right not to offer a refund or exchange.
• Change of Mind Product Returns
You may return an item because you have changed your mind about your purchase. Once proof of purchase is established, Podium Enterprises will offer you an alternative product or in-store credit only, no refund is available for Change of Mind purchases.
You must produce your original Podium Enterprises receipt at the time you return the item. It must be unopened, unused, in its original condition and packaging complete with any instruction manuals and accessories.
If these requirements are not satisfied Podium Enterprises reserves the right not to offer an exchange product or in-store credit for ‘change of mind’ returns.
To obtain a refund or exchange you will need to present or quote our team with the credit card that you originally purchased the goods on, so the transaction can be reversed. Refunds will not be given in cash when original payment was made via a credit card.
• Delivery & Postage Costs for Product Returns
All delivery or return postage costs must be paid by the purchaser and proof of postage must be produced if required before any resolution can be entered into. Any delivery charges will only be reimbursed when Podium Enterprises is at fault, that is, if the wrong item is delivered to the customer or there is a fault with the product. In all other circumstances, including change of mind, and delivery charges will be deducted from the refund to the customer.
• Cancellation Policy
Once goods are shipped, no cancellation is possible.
If cancelled prior to shipping goods on orders and lay-bys will incur a 20% cancellation fee to cover our processing and reselling and administration costs incurred. This fee also covers us for the finance charges the credit card companies and Paypal impose on us at the time of payment, we are not able to get these fees back from them.